general terms and conditions
1. Provision and scope
The hotel accommodation contract is concluded as soon as the room has been booked or, if a confirmation was no longer possible due to time constraints, made available. The conclusion of the hotel accommodation contract obliges the contracting parties to fulfil the contract, regardless of the duration of the contract. Reserved rooms are available to the guest from 14.00 hours. Unless a later arrival time has been expressly agreed, the hotel reserves the right to allocate rooms ordered after 6 p.m. elsewhere. The guest is not entitled to the provision of certain rooms or rooms. Should agreed rooms not be available, the hotel shall be obliged to endeavour to find an equivalent replacement in the hotel or in other objects. (Events) These terms and conditions shall apply to contracts for the rental of hotel rooms for accommodation, as well as all other services and deliveries provided by the hotel to the customer. The subletting and subletting of the rooms provided as well as their use for purposes other than accommodation require the prior written consent of the hotel, whereby § 540 para. 1 sentence 2 BGB is waived unless the customer is a consumer. The customer’s terms and conditions shall only apply if this has been expressly agreed in writing beforehand.
2. conclusion of a contract
2.1 the contract shall come into effect upon acceptance of the customer’s application by the hotel. The hotel is at liberty to confirm the room reservation in writing.
2.2 The Hotel and the Customer shall be the contractual partners. If a third party has ordered for the customer, it shall be liable to the hotel together with the customer as joint and several debtor for all obligations arising from the hotel accommodation contract, provided the hotel has received a corresponding declaration from the third party.
2.3 All claims against the hotel shall become statute-barred one year after the start of the statutory limitation period. Claims for damages shall become statute-barred after 5 years, irrespective of knowledge, insofar as they do not relate to injury to life, body, health or freedom. Such claims for damages shall expire in 10 years (irrespective of knowledge). The reductions of the statutory limitation periods shall not apply to claims based on intentional or grossly negligent breach of duty by the hotel.
3. Change and cancellation/cancellation deadlines/costs
We charge for changes or cancellations of reserved services:
until 14 days before arrival no costs, from 13 – 4 days before arrival 50% of the total booked service
from 3 – 1 days before arrival 75% of the booked total service, on the day of arrival or in case of non-arrival 100% of the booked total service. The guest is obliged to pay the agreed price in case of non-use of the contractual services, less the saved expenses. The Hotel shall be obliged in good faith to allocate rooms not used by the Guest elsewhere if possible in the event of cancellation in order to avoid cancellations.
4. Benefits and payments
Invoices of the hotel without due date are payable within 10 days from receipt of the invoice without deduction. The hotel shall be entitled to demand payment of accrued receivables at any time and to demand immediate payment. In the event of default in payment, the hotel shall be entitled to charge the statutory default interest currently applicable at a rate of 9%. In the case of legal transactions in which a consumer is involved, 5% above the base rate shall be charged. The hotel reserves the right to prove higher damages.
We accept the following payment options:
The lessor is entitled to reject foreign exchange, cheques and credit cards. Vouchers from tour operators will only be accepted if there is a credit agreement with the company concerned or if corresponding advance payments have been made. A refund by voucher-entitled and unused services to the guest is not possible.
The contractual partners of the lessor or the guest as such or as host are fully liable to the lessor for any damage caused by themselves or their guests. Any use of the rooms made available to the Guest which deviates from the agreement shall entitle the Hotel to terminate the contractual relationship without notice and without reducing the entitlement to the agreed fee. The hotel shall be liable to the guest in accordance with the provisions of the German Civil Code (BGB) (100 times the room price, max. 3500.00 €) The hotel’s liability shall be excluded if the room, the window or the containers in which the guest leaves objects remain unlocked. In accordance with 701 BGB, liability for money and valuables is limited to € 800.00. If a parking space is made available to the guest on the hotel parking lot, this does not constitute a custody agreement. The hotel shall not be liable for loss of or damage to motor vehicles parked on the hotel premises and their contents, except in the case of intent or gross negligence.
On the agreed day of departure, the rooms must be vacated and made available to the hotel by 11.00 a.m. at the latest. Thereafter, the hotel may charge 50% of the full accommodation price until 6 p.m. due to the delayed vacating of the room for its use in excess of the contract, and 100% from 6 p.m. onwards. Contractual claims of the guest are not justified by this. He is at liberty to prove that the hotel has no or a substantially lower claim to usage fees.
7. external services
A surcharge will be levied on third-party services which the landlord procures or charges. However, the landlord is not liable for services provided by third parties.
8. wake-up orders
Wake-up orders are executed by the hotel with the greatest care. However, claims for damages for omission are excluded.
9. Lost and found items and redirections
Any items left behind by the guest will only be forwarded on request, at the risk and expense of the guest. The hotel commits itself to a storage period of 6 months. Messages, mail and goods sent to the guests will be handled with care. The Hotel shall be responsible for storage, delivery and, upon request, forwarding of the same. However, liability for loss, delay or damage is excluded.
10. final provisions
The place of performance and payment shall be the registered office of the hotel. The exclusive place of jurisdiction – also for disputes over cheques and bills of exchange – in commercial transactions shall be the registered office of the hotel. German law shall apply. The application of the UN Convention on Contracts for the International Sale of Goods and the conflict of laws provisions is excluded. The statutory provisions shall apply.
Amendments and supplements to the contract, the acceptance of the application or these General Terms and Conditions must be made in writing. Verbal ancillary agreements are ineffective.
Should individual provisions of these General Terms and Conditions be or become invalid or void, this shall not affect the validity of the remaining provisions. In all other respects, the statutory provisions shall apply.